Terms and Conditions

ORDER HELP

terms and conditions

Congruence as a general rule, dispatches orders of materials within two days of receiving an order. Customers should therefore expect to receive their orders within five to seven working days of submitting their orders. If this does not occur Congruence advises to contact us by telephone or email to confirm receipt of the order and the time of dispatch.

Unless otherwise specified materials ordered will be sent to the billing address. However if the amount of material ordered is large it is advisable to specify a street address.

Customers are requested wherever possible to specify a person to whom the materials are intended. This is particularly the case if the customer is a large organisation since goods may arrive at a particular section and it may not be clear who has ordered them.

We use the postal services for most orders. If an order is very urgent we can use other delivery mechanisms such as couriers. However we advise that urgent orders are likely to attract higher postal and handling costs.

If you need to return materials for any reason please send the to our PO Box address. It would be helpful if you could inform us of the return.

Be advised orders are not accepted outside of Australia via our website. Please contact us via email if you wish to place an order from overseas.